Frequently Asked Questions (FAQs)

1. Are your products original?

Yes. At Omar & T®, we are committed to offering products that meet high standards of quality and authenticity.

Many of our products are 100% authentic, sourced directly from reputable shopping malls and authorised retailers in Dubai. We also offer carefully selected premium labelled-quality products from trusted manufacturers and suppliers in China. Every product is chosen based on quality, craftsmanship, durability, and value.

Before products are made available for sale, they are carefully inspected to ensure they meet our quality standards. Our goal is to provide customers with products they can trust at competitive prices.

2. Do you deliver nationwide?

Absolutely.

Omar & T® proudly delivers to customers throughout Zambia. Whether you are located in Lusaka, Kitwe, Ndola, Livingstone, Kabwe, Chipata, Kasama, Solwezi, Mongu, or any other town or district, we will arrange delivery to your location.

For products that are already available in our Zambian inventory, customers within Lusaka can often enjoy same-day delivery, depending on the time the order is placed and courier availability.

For customers outside Lusaka, delivery times vary depending on your location and the courier service used. Our team will always keep you informed about the expected delivery schedule.

3. What payment methods do you accept?

We offer several secure and convenient payment options to make shopping easy for every customer.

Accepted payment methods include:

Airtel Money
MTN Mobile Money (MoMo)
Visa and other supported bank cards
Cash on Delivery (where available)
Lay-by payment plan (two instalments)

All electronic payments are processed securely. Orders that require advance payment will only be processed once payment has been successfully confirmed.

4. How long does delivery take?

Delivery times depend on whether the product is already available in Zambia or needs to be imported.

For items currently stocked in Zambia:

Lusaka: Same-day delivery may be available when delivery is booked early and courier services such as Ayango are available.
Other towns: Delivery usually takes a few business days depending on your location and the courier service.

For products specially sourced from Dubai or China, delivery may take longer due to international shipping and customs clearance. Our team will provide an estimated delivery timeframe when your order is confirmed and keep you updated throughout the process.

5. Can I return or exchange an item?

Yes.

Your satisfaction is very important to us. If you receive a product that is defective, damaged, or different from what you ordered, you may request a return or exchange within 7 days of receiving your order.

To qualify, the item must:

Be unused.
Be returned in its original packaging.
Include all tags, labels, and accessories.
Be accompanied by proof of purchase.

Exchanges for different sizes or colours are available subject to stock availability. For full details, please refer to our Return Policy.

6. How do I place a custom order from Dubai?

Ordering a custom product is simple.

If you cannot find the item you are looking for on our website, simply send us a message on WhatsApp with details of the product you want. Photos, links, or descriptions are all helpful.

Our sourcing team will:

Search for the requested product in Dubai.
Confirm availability.
Provide you with a quotation.
Explain the estimated delivery time.
Arrange shipping directly to Zambia once your order is confirmed.

You can also submit a request through the Suggest a Product feature on our website:

https://omarandt.com/suggest-product/

This service allows you to access products that may not currently be listed in our online store.

7. Do you offer bulk or wholesale prices?

Yes.

Omar & T® welcomes both individual customers and business clients. We offer competitive wholesale and bulk pricing for customers purchasing larger quantities.

Bulk purchasing is ideal for:

Retail businesses
Corporate organisations
Schools and institutions
Churches
Event organisers
Resellers
Entrepreneurs

Pricing depends on the quantity ordered and the specific products requested. Contact our sales team for a personalised quotation and the best available discounts.

8. How do I join the VIP Club?

Joining the Omar & T® VIP Club is completely free.

Simply contact us through WhatsApp, and our team will add you to our exclusive VIP community.

As a VIP member, you may enjoy benefits such as:

Early access to new arrivals.
Exclusive promotions and discounts.
Special offers available only to VIP members.
Priority updates on limited-stock products.
Invitations to promotional events and campaigns.
Faster notifications about sales and giveaways.

Our VIP Club is designed to reward our loyal customers and give them first access to some of our best products and deals.

Still Have Questions?

If you cannot find the answer you are looking for, our friendly customer support team is always ready to assist you.

Whether you need help placing an order, tracking a delivery, requesting a custom product, or learning more about our services, we are committed to providing prompt, professional, and reliable assistance.

Thank you for choosing Omar & T®. We appreciate your trust and look forward to serving you with premium products, exceptional customer service, and a shopping experience you can always rely on.