Disclaimer

General Disclaimer

At Omar & T®, we are committed to providing our customers with carefully selected, premium-quality products sourced from reputable shopping malls in Dubai and trusted manufacturers and suppliers in China. Every product offered through our website is chosen with great care to ensure that it meets our standards of quality, value, and customer satisfaction.

While we strive to provide accurate product information, high-quality images, and reliable services, certain circumstances may be beyond our control. This Disclaimer explains the limitations of our responsibility and helps customers understand what they can reasonably expect when shopping with Omar & T®.

By accessing our website, purchasing our products, or using our services, you acknowledge and agree to the terms outlined in this Disclaimer.

1. Product Information

We make every reasonable effort to ensure that all product descriptions, specifications, prices, images, and availability displayed on our website are accurate and up to date.

However, despite our best efforts, occasional errors or omissions may occur. Product information may change due to updates from manufacturers, suppliers, or market conditions without prior notice.

Omar & T® reserves the right to correct any inaccuracies, update product information, or cancel orders affected by pricing or listing errors.

2. Product Appearance

We work hard to ensure that product photographs accurately represent the items we sell.

However, customers should understand that slight differences may occur due to:

Lighting during photography.
Camera settings.
Computer, tablet, or mobile phone screen displays.
Manufacturing updates.
Batch variations.
Packaging redesigns by manufacturers.

As a result, slight variations in colour, texture, size, stitching, logos, packaging, or design should not be considered defects unless they materially affect the intended use or quality of the product.

3. Product Availability

All products displayed on our website are subject to availability.

Although we regularly update our inventory, some products may become unavailable due to high demand, supplier shortages, discontinued production, or unforeseen circumstances.

If an item you ordered becomes unavailable after your purchase, we will contact you promptly to discuss available options, which may include:

Waiting for new stock.
Choosing an alternative product.
Receiving a full refund where applicable.

4. Authenticity and Quality

Omar & T® takes pride in sourcing products from trusted suppliers and reputable retailers in Dubai and China.

Where products are described as authentic, they are supplied in accordance with the information provided by our approved suppliers.

For premium labelled-quality products, we carefully select items that meet our internal standards for craftsmanship, durability, and value.

Customers are encouraged to read product descriptions carefully before making a purchase to understand the specifications of each item.

5. Delivery and Shipping

We work with reliable courier partners to deliver products safely and efficiently throughout Zambia.

However, delivery times are estimates and may be affected by factors outside our control, including:

Weather conditions.
Public holidays.
Road conditions.
Customs inspections.
Border clearance procedures.
Courier operational delays.
National emergencies or force majeure events.

While we will always assist customers by tracking shipments and communicating updates, Omar & T® cannot be held responsible for delays caused by third-party courier companies, customs authorities, or other external circumstances beyond our reasonable control.

6. Third-Party Services

Certain services associated with your purchase, including payment processing, courier delivery, and communication platforms, may be provided by independent third-party companies.

Although we carefully select reputable service providers, Omar & T® is not responsible for:

Service interruptions.
Technical failures.
Payment platform outages.
Courier errors.
Delays caused by external providers.

Any issues involving third-party services may be subject to the policies and terms of those respective providers.

7. Customer Responsibility

Customers are responsible for ensuring that:

The product selected meets their needs and expectations.
Correct sizes, colours, quantities, and specifications are chosen before completing an order.
Accurate delivery information is provided.
Orders are inspected immediately upon receipt.

Failure to review product details or provide accurate information may affect order processing and delivery.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Omar & T® shall not be liable for any indirect, incidental, special, or consequential losses arising from:

Delayed deliveries.
Product availability issues.
Customs processing delays.
Technical website interruptions.
Temporary system failures.
Events beyond our reasonable control.
Incorrect information provided by customers.

Our total liability for any approved claim shall not exceed the purchase price paid for the affected product, except where applicable consumer protection laws provide otherwise.

9. Website Content

The information provided on the Omar & T® website is intended for general information and shopping purposes only.

While every effort is made to ensure accuracy, we do not guarantee that all content is always complete, current, or error-free.

We reserve the right to modify, update, suspend, or remove website content, products, services, or promotional offers at any time without prior notice.

10. Changes to This Disclaimer

Omar & T® reserves the right to amend or update this Disclaimer whenever necessary to reflect changes in our business operations, legal requirements, or customer services.

The latest version will always be published on our website, and continued use of our services constitutes acceptance of any updated terms.

Contact Us

If you have any questions about this Disclaimer or require clarification regarding any of our products or services, please contact our customer support team before making your purchase.

We are committed to providing honest information, quality products, and exceptional customer service. Thank you for choosing Omar & T®. Your trust and satisfaction remain at the heart of everything we do.